Support

Questions, bugs or ideas? Email us and a real person will reply, usually within two days.

Common questions

Why can't I see every plane?
Planes appear when a volunteer antenna nearby can hear them. Coverage is great near cities and thinner over oceans and remote areas. Some military and private flights don't broadcast.

Why did my Lock Screen card disappear?
iOS ends every Live Activity after 8 hours, and apps aren't allowed to start a new one in the background. When yours ends, TailFinder sends one reminder to bring it back, at 7 am if it ends during quiet hours. Tap it, or just open the app, and the card is back for another 8 hours.

Why does TailFinder ask for location "Always"?
So it can keep your Lock Screen card up to date while the app is closed. You can choose "While Using" instead; the Lock Screen card will then update only while the app is open.

How do I delete my data?
Everything stays on your phone. Go to Settings › Privacy › Delete my Sky Log, or delete the app.